Returns & Exchanges
New Zealand Orders
Our returns process is simple and hassle free. Just call or email us and let us know whether you would like to exchange the gift or receive a refund for the item’s value within 90 days of receiving the gift.
We will cover the cost of sending an exchange to you and ask that you cover the cost of returning the item back to us.
Please note items must be in their original condition and packaging to qualify for our 90 day gift guarantee and exchanges offer.
Return items to Not Socks Gifts Ltd, 11A Sheffield Crescent, Christchurch 8053, New Zealand.
To allow for longer delivery times, international customers have 120 days to return and exchange an item. Gifts must be returned in their original condition and packaging. Note that you will need to cover the cost of sending the item back to us, as well as sending an exchange back to you.