Hi there Not Socks customers,


Firstly, we understand the severity of COVID-19 and the necessity to prevent the spread. With this at the forefront of our mind, we have the facilities and systems to be able to work safely within the latest New Zealand Government guidelines, rather than be an exception to them.

As of 11.59pm on Monday 27th April, New Zealand will move out of Alert Level 4 into Alert Level 3. Under level 3, online shopping is allowed so long as it is in a contact-free environment.

We believe Not Socks can safely play an important part in improving the lives of Kiwis currently self-isolating, enabling people to stay home and shop online rather than risk infection instore, and help the health and wellbeing of those struggling during this unprecedented time.

 

Key Safety Precautions

Strictly adhering to the New Zealand Ministry of Health guidelines, we have put in place the following stringent health and safety policies to ensure the safety of our team, customers and couriers while delivering your orders quickly, safely, and with no contact:

  • Our Team
    • Office - All office team members are working remotely from home.
    • Warehouse - Given our small dispatch team and large warehouse, our fulfilment team are working in complete  isolation from each other. As well as physical distancing, warehouse team members have separate kitchen facilities, toilets and packing areas. We have implemented thorough and frequent cleaning schedules. Hygiene protocols have been in place since February which include the regular use of hand sanitiser and handwashing. The warehouse team has also been provided with appropriate personal protective equipment.
  • Our Customers
    • All orders must be made online only.
    • Our warehouse is closed to members of the public and our Click & Collect service has been suspended until further notice. Therefore, all orders must be sent by contactless courier.
  • Our Couriers
    • Couriers can deliver to our warehouse as well as pick up orders completely contact free. Packages ready to be picked up are left at the door of our warehouse where they can be scanned by the courier with no contact with any Not Socks staff member. Deliveries can be made in the same way, with no person-to-person proximity. At this time we are not offering a signature delivery service. This will help maintain the safety of both our couriers and our customers.

Please be aware, we are operating with a reduced team in order to work safely so there may be some delays in orders being dispatched.

 

Please Keep Safe

Stay safe and please look after yourselves and your families during this challenging time.

 

Love,

Not Socks x