To our Customers & Community,

 

With the safety of our staff and customers as our absolute number one priority, our office and warehouse will be closed during nationwide lockdown period.

 

What does this mean?

Currently couriers are only available for essential services. While we originally worked with our Courier Post Account Manager to adapt and dispatch all orders safely from our owner’s home while in isolation, this will no longer be possible.

 

But you said you were open?

Initially, the Government advised that businesses operating from home using courier services would still be allowed to continue. However, late this afternoon they decided to restrict courier use to essential services only.

 

What does this mean for my order?

If your order has already been shipped and is on its way, this should still make it to you over the next couple of days. For any orders placed which have not been shipped, our customer service team will be in touch over the next couple of days. 

 

Can I still place an order?

You sure can. Feel free to shop online as much as you want, but all shipping will be delayed until we are able to reopen our warehouse.   

Our Gift Vouchers are also dispatched electronically and can be sent directly to your loved ones for them to use at a later date.

 

Customer Communications

We will have staff working on Customer Service remotely and we will endeavour to respond to all enquiries within 24 hours on weekdays. As our office will be closed, we will not be answering phones so please get in touch via email on contactus@notsocks.co.nz.

 

Please be patient & keep safe

Right now we have to support our essential services to be able to do their jobs and Not Socks will do whatever it is that’s required for this to happen. Currently this means making sure couriers have the resources for essential services only.

 

Please look after yourselves and your families. We can’t wait to see you on the other side. Stay safe. 

 

Love,
Not Socks x